Refund policy
At Cactus Fruit, every item is made to order especially for you once your order is placed. This helps reduce waste and ensures every product is created just for its new owner.
Because our products are made to order, we do not accept returns simply because you've changed your mind, ordered the wrong size, selected the wrong colour, or placed an order by mistake.
Please check our size guide carefully before placing your order.
If your item arrives faulty, damaged, or significantly different from what you ordered, we'll be happy to make it right.
Eligible Returns
If your item is:
- faulty
- damaged during production
- incorrectly printed
- significantly different from what you ordered
please contact us within 30 days of delivery.
Email: support@cactusfruit.store
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
We aim to respond within 24–48 hours.
Replacement or Refund
Once we've reviewed your claim, we'll determine the most appropriate solution.
Depending on the circumstances, this may include:
- A replacement item
- A full refund
- Another appropriate resolution
Approved refunds will be issued to your original payment method.
Return Shipping
Please do not return any item without contacting us first.
If your claim is approved because the item is faulty, damaged, or incorrectly produced, we'll provide return instructions and, where appropriate, cover reasonable return shipping costs.
Unauthorised returns may not be accepted.
Exchanges
Because every Cactus Fruit item is made especially to order, we do not offer exchanges.
If your item qualifies for a replacement due to a manufacturing or printing fault, we'll arrange this directly with you.
Faulty or Incorrect Items
If your order arrives:
- damaged
- faulty
- incorrectly printed
- or you receive the wrong product
please contact us within 7 days of delivery by emailing:
Please include:
- Your order number
- A brief description of the problem
- Clear photographs of the item and its packaging
We'll investigate promptly and, where appropriate, arrange a replacement or refund at no additional cost.
Statutory Rights
Nothing in this policy affects your statutory consumer rights under applicable consumer protection laws.