Shipping policy

All Cactus Fruit items are made to order, which means we only start production once you place your order — keeping things sustainable and intentional 🌱. Please note that production times may occasionally vary during peak seasons (e.g., holidays). We appreciate your patience!

📦 Production Time

Please allow 2-3 business days for your item to be made before it's shipped.

🚚 Shipping Times (Standard Shipping)

Estimated delivery after dispatch:

• UK: 5–9 business days
• Europe: 5–10 business days
• USA: 6–9 business days
• Canada, Australia & Rest of World:
10–30 business days

These are estimates and may vary depending on your location and local carrier performance. Occasionally, delays may occur due to factors like weather or customs processing.

📦 Split Shipments

If your order contains multiple items, they may arrive in separate packages as they are produced at different facilities. Tracking details will be provided for each shipment.

 

🛃 VAT, Customs & Import Fees (Outside of the USA)

International orders may be subject to customs duties, VAT or import taxes depending on your country's regulations. These charges are the responsibility of the customer and are not included in the purchase price.

🇬🇧 United Kingdom

  • Orders under £135 are typically not subject to customs duties, though VAT may apply. 
  • Orders over £135 may be charged import VAT and a handling fee by the courier.

🇪🇺 European Union

  • Orders under €150 are usually duty-free, but VAT may still be applied at the local rate. 
  • Orders over €150 may incur both VAT and customs duties.

🇨🇦 Canada

  • Import duties and taxes can be applied, based on the value of your order. Carriers may also charge handling or processing fees.

🇦🇺 Australia

  • Orders under AUD $1,000 are generally duty-free, but GST (10%) may apply.
  • Higher-value orders may be subject to customs clearance and import fees.

🌍 Rest of World

Customs rules differ by country. Orders may be subject to import taxes, duties, or clearance fees. Please check with your local customs office for details.

🌍 Delivery Issues

If your order hasn't arrived within the estimated delivery window, please check your tracking information first. If you still need assistance, contact us at support@cactusfruit.store and we'll be happy to help.